Privacy Policy — Cursorlynk

SMS Program Quick Reference

Opt-in method Explicit checkbox on job application form

Message purpose Employment recruitment & screening only

Message frequency Varies · typically 2–10 per application

Opt-out Reply STOP at any time

Help Reply HELP

Rates Msg & data rates may apply

We do not sell or share mobile phone numbers for marketing purposes. See Section 3 for full SMS terms.

1. Information We Collect

We collect information you provide directly when you create an account, use our platform, or contact us for support. This includes business name, coordinator name, email address, phone number, and billing information.

We also collect information about caregiver applicants submitted through agency-branded application pages, including name, phone number, email address, and employment preferences. This data is processed on behalf of the home care agency operating the application page.

We automatically collect certain technical information when you use Cursorlynk, including IP address, browser type, device identifiers, pages visited, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Cursorlynk platform and services
Process caregiver applications and deliver SMS communications on behalf of agencies
Send transactional emails including account confirmations, password resets, and service notifications
Respond to support requests and communicate with you about your account
Detect and prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our Terms of Service
Analyze usage trends to improve product features and user experience

3. SMS Communications & TCPA Compliance

Cursorlynk operates an SMS messaging program that enables home care agencies to send automated text messages to caregiver applicants about open positions and employment screening.

Opt-In

Caregiver applicants opt in to receive SMS messages by explicitly checking a consent box on an agency's job application page. The consent language on each form reads:

No SMS message is sent to any individual without this explicit opt-in. Consent records are maintained by Cursorlynk on behalf of each agency.

Types of Messages Sent

Messages sent through Cursorlynk are limited to employment and recruitment content, including:

Application received confirmations
Automated quick-screening questions (certification, availability, transportation)
Follow-up reminders for unanswered screening questions
Stage-advancement notices such as interview scheduling or credentialing requests
Direct messages from agency coordinators

Message Frequency

Message frequency varies and depends on the applicant's responses and pipeline stage. Applicants typically receive between 2 and 10 messages per application cycle.

Rates

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-Out

Recipients may opt out at any time by replying STOP to any message. Upon receipt of STOP, the system immediately flags the number as do-not-contact and no further automated messages are sent. This opt-out is permanent unless the individual explicitly re-opts in through a new application.

Help

Recipients may reply HELP to receive contact information for the agency and a reminder of opt-out instructions.

No Sharing of Mobile Numbers

We do not sell, rent, trade, or share mobile phone numbers collected through the Cursorlynk platform with third parties for marketing purposes. Mobile numbers are used solely to deliver employment-related SMS messages on behalf of the agency that collected consent.

Compliance

All SMS messaging through Cursorlynk complies with the Telephone Consumer Protection Act (TCPA), A2P 10DLC carrier registration requirements, and applicable CTIA guidelines. Agencies must maintain A2P 10DLC brand and campaign registration before live SMS is activated on their account.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We share information only in the following circumstances:

With service providers who help us operate the platform (Twilio for SMS, Stripe for payments, cloud infrastructure providers), who are contractually bound to protect your information
With the agency account that collected the information (for caregiver applicant data)
When required by law, regulation, legal process, or government request
To protect the rights, property, or safety of Cursorlynk, our users, or the public
In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Retention

We retain account information for the duration of your active subscription and for up to 90 days after account termination to allow for recovery or dispute resolution.

Caregiver applicant data is retained for as long as the agency account is active. Agencies may delete individual records through the platform at any time. Upon account termination, we delete or anonymize applicant data within 60 days.

Certain records may be retained longer where required by law or for legitimate business purposes such as fraud prevention.

6. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls and authentication requirements, regular security assessments, and monitoring for unauthorized access.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Request your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications at any time by contacting us

To exercise these rights, contact us at privacy@cursorlynk.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze usage patterns. You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

We do not use third-party advertising cookies or sell data to advertising networks.

9. Children's Privacy

Cursorlynk is a business-to-business platform intended for use by adults operating home care agencies. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the platform at least 14 days before the changes take effect. Continued use of Cursorlynk after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Cursorlynk / Kaizen Vibes LLC
Email: privacy@cursorlynk.com
New Jersey, USA

For TCPA-related inquiries or to report a compliance concern:
compliance@cursorlynk.com